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IT Admin/Service Desk Specialist

Jira
Tomasz Konopko
IT Recruiter
Location
Warszawa
Experience
Regular

Due to the development of the Operations department, we are looking for a person who could actively support the optimization and automation of Acaisoft's key operational processes, including the implementation, maintenance and development of appropriate support tools.The mission of the Operations department is to ensure appropriate scalability of the organization, enabling dynamic development along with the increase in the complexity and number of projects.

What will be your responsibilities?

  • Analysis of existing processes and suggesting areas for improvement.
  • Active support of service projects by appropriate queuing and / or resolving requests.
  • Identification of operational needs of individual teams / departments and addressing them within the available tools.
  • Constant improvement of the quality of operational processes through their optimization and automation.
  • Knowledge base development (describing processes and tools as well as related problems and their suggested solutions).

Requirements

Must have:

  • Min. 1 year of experience in IT administration
  • Experience with Jira Service Management
  • Experience with Bitbucket
  • Communication skills
  • Multitasking

4500 - 9000

netto per month - B2B
Tomasz Konopko
IT Recruiter

Our benefits

01.
Multisport
As we believe in polish saying "clean body, clean soul", we want to provide you with access to sport facilities that you prefer.
sports
02.
Private healthcare insurance
As you join Acaisoft, you will be granted private insurance. If you have a family or a spouse - we can enable the private insurance for them as well.
health
03.
Internal initiatives
In Acaisoft, we regulary organize internal events such as game or movie nights, bar-hopping or sports.
lightbulb
04.
Top class equipment
Before your first day at work, our team will send you all of the equipment you will need. Our standard equipment includes MacBook Pro 16" with keyboard, mouse, headphones and external monitor(s).
workspace premium

Recruitment process

STEP 1
Application
After you apply, we will review your resume and get back to you. If your experience matches the requirements, we will schedule a quick screening call to get to know you.
create
STEP 2
Interview
After successful screening, you will be invited to interview with one of our delivery managers alongside with software engineer who will ask you technical questions.
question_answer
STEP 3
Decision
After the interviews, we will get back to you as soon as possible with a feedback and, if all goes well, job offer. The feedback process usually takes upmost to 5 business days.
forward_to_inbox

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We are constantly seeking for top talent all over the world. If you did not found the job position that suits your skills and experience, do not hesitate to contact us directly - we will be happy to talk to you about your future with us.

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Since working with Acaisoft, our delivery velocity has increased at least 20 times. In the past months, we’ve done more developments than what had been done in the last four years in our company.
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